Question 1

What is a Loyalty Executive (LE) in StampEzee?

Accepted Answer

A Loyalty Executive is a staff member who awards stamps to customers after a purchase. You use the StampEzee app to scan the customer’s QR code and add stamps to the correct stamp card instantly.

Question 2

Is my data safe with StampEzee?

Accepted Answer

Yes. StampEzee is built with security best practices to protect your account and loyalty activity. We only use the information needed to run the service (like account access and stamp/reward history).

Question 3

How do I get my Loyalty Executive login?

Accepted Answer

Your retailer admin creates your LE account from their StampEzee dashboard and the credentials are emailed directly to you. Use those details to log in to the StampEzee app.

Question 4

How do I reset my password?

Accepted Answer

Use the “Forgot password” option on the login screen and follow the steps to reset it. If you don’t receive the reset email, check spam/junk or try again carefully with the correct email.

Question 5

How do I award a stamp to a customer?

Accepted Answer

Open the StampEzee app, log in to your LE account, tap to scan, and scan the customer’s QR code from their app. The stamps are added immediately!

Question 6

What if the customer says their stamp didn’t show up?

Accepted Answer

First, ask the customer to refresh the app and check the correct stamp card. If it still doesn’t appear, confirm you stamped the right customer QR and the right card. If needed, inform your retailer admin so they can review the activity and help resolve it.

Question 7

Can I use the same LE account on multiple devices?

Accepted Answer

It’s best to use the LE account only on authorized store devices to avoid confusion and misuse. Your retailer admin controls LE access and can create separate logins for different staff members when needed.

Question 8

What if the QR code won’t scan?

Accepted Answer

Make sure the customer’s screen brightness is up and the QR is fully visible. Hold the camera steady and scan from a short distance. If it still fails, ask the customer to close and reopen the app to reload the QR.

Question 9

What do I do when a customer wants to redeem a reward?

Accepted Answer

Ask the customer to open the reward section in their StampEzee app. Verify the reward and redeem it using the StampEzee redemption flow so it’s marked as used and can’t be redeemed again.

Question 10

Can I award more than one stamp for a single purchase?

Accepted Answer

Yes, if your business allows it. Some retailers award multiple stamps based on spend amount, bundles, or special promotions. Follow your store’s policy and select the correct stamp count during stamping.

Question 11

How do I make sure stamps go to the right card?

Accepted Answer

When scanning the QR code, our system automatically identifies the stamp card and awards customers their respective stamps and rewards accordingly, so you do not have to worry about it!

Question 12

What should I do if I forgot my password or can’t log in?

Accepted Answer

Contact your retailer admin. They can reset your access or generate new credentials so you can get back to stamping quickly.

Question 13

Is StampEzee free to use for customers?

Accepted Answer

Yes. The customer app is free to download and use. You can collect stamps and redeem rewards without paying anything.

Question 14

How can I contact support for account or security issues?

Accepted Answer

Use the support/contact option on the StampEzee website or inside the app, and share your details plus a clear description of the issue. If it’s urgent, mention “Account/Security” so it can be prioritized.

Question 15

Is StampEzee free to use?

Accepted Answer

The customer app is free to download and use. Retailers can start with a free plan and upgrade anytime based on the features and scale they need.

Question 16

Can I upgrade my plan anytime?

Accepted Answer

Yes. You can upgrade whenever you want, and the new plan features become available right away—so you can scale your loyalty program when your business is ready.

Question 17

Can I downgrade my plan later?

Accepted Answer

Yes. If your needs change, you can move to a lower plan. Any plan changes apply from your next billing cycle, and some feature limits may adjust accordingly.

Question 18

How does billing work—monthly or yearly?

Accepted Answer

Billing is subscription-based. Depending on the plan options available on your pricing page, you can choose a monthly or yearly subscription based on your needs, so you can manage costs the way you prefer.

Question 19

Do customers pay anything to redeem rewards?

Accepted Answer

No. Customers never pay to use StampEzee or redeem rewards. Rewards are provided by the retailer as part of the loyalty program.

Question 20

How do refunds work?

Accepted Answer

If a billing issue happens (duplicate charge, wrong plan charge, etc.), contact support with your account email and payment details. The team will review the case and guide you through the resolution based on the subscription and transaction status.

Frequently Asked Questions

Popular FAQs

Frequently Asked Questions

How do I get started as a retailer?

What is a “Loyalty Executive” and why do I need one?

How do customers collect stamps?

Can I create more than one stamp card or run multiple offers?

Can I set different rewards or multiple reward tiers on the same card?

How does reward redemption work?

Can StampEzee support multiple branches or locations?

How do I add staff or change staff access later?

How do I track performance and know if loyalty is working?

What is StampEzee, and how does it help my business?